Version 2026-10-23 · Updated October 23, 2026 · English

Delete your Tymora account and data

Request permanent deletion without cancelling a subscription or reinstalling the application.

What happens next

A newly confirmed in-app request requires email confirmation and recent sign-in. It enters a 24-hour safety period and can be cancelled from Settings before processing begins. A scheduled server job processes due requests and retries interrupted work. Older requests can require operator review. Email requests may need proportionate identity verification before an operator records them in the same queue. Requests are reviewed and normally completed within 30 calendar days after verification. If a lawful extension or retention exception is necessary, we will explain the reason and applicable period. Support correspondence should use the same account email.

What is deleted

• Your personal cloud records, encrypted media files, photos, gallery images and recordings; your Firebase Authentication account, sign-in access, account encryption key, consent/configuration documents and invitations linked to your account.
• Shared salons you own, including their client records, appointments, finances, notes, histories, scheduling projections and related entitlements. This affects every member of those salons. Export needed records before requesting deletion.
• Your membership and personal roster details in salons owned by someone else. Outstanding assignments are returned to that salon owner; surviving author attribution is de-identified.

Local devices, shared business records and copies

When processing starts, a connected signed-in app removes that account’s local database on that device and signs out. Devices that are offline cannot be remotely wiped immediately; remove Tymora’s application/site data on every device you control. Deleting the server encryption key prevents a new session from reopening its old encrypted workspace. Files you exported, encrypted backups, messages and copies held by recipients remain under their control and must be managed separately.

Business records entered while working for a salon owned by somebody else remain controlled by that salon; the operator removes your membership and de-identifies system authorship but does not erase that independent salon’s client records. Contact that salon for requests about its records, including personal details in user-written text.

Retention

Active account and owned-workspace data are removed during processing. A minimal completion receipt (account identifier, status and completion time, without email or client content) is retained for up to 30 days after completion to prevent replay and verify processing, then removed by scheduled maintenance. Failed jobs retain their progress securely until completed so that partial deletions can be retried. Support correspondence is reviewed for removal within 30 days of case closure unless a specific legal obligation or dispute requires longer retention; we will explain such an exception on request.

Google may have its own limited technical recovery and security retention as described in Firebase privacy information. We do not promise immediate physical erasure of every provider recovery copy. No operator-created backup is used by this deletion workflow. User-controlled exported backups are not automatically deleted.

Subscriptions

Account deletion and Google Play or Stripe subscription cancellation are separate. Manage renewal in the provider through which you purchased if you want it to stop; cancellation is not a precondition for requesting account deletion. We do not delete your Google account.